The essentials in 30 seconds
Our agency: 17 years of seniority in Cannes (RCS 2009), 25 permanent staff + 40 seasonal freelancers, 8 operational languages, 327 partners across the French Riviera. Method in 5 phases: free brief, detailed quote within 48 hours, production over 4 weeks to 6 months, on-the-day coordination, debrief. Contractual commitments: confidentiality, pricing transparency, 24/7 availability, replacement guarantee, flexible cancellation. ISO 9001 certified (Bureau Veritas 2024).
Our story in 5 dates
2009 - Founded by 3 ex-palace professionals
The agency was founded by Marc Lefevre (ex-Carlton, Clefs d'Or 2007), Sandrine Reynaud (ex-Hotel du Cap-Eden-Roc, sommelier) and Pierre Vasseur (ex-Majestic, yachting expert). First office at 12 rue d'Antibes, team of 4.
2012 - Yachting department
Pierre Vasseur takes exclusive charge of yachting. 12 yacht owners as direct partners across Cannes-Antibes-Monaco. Capacity to mobilise a yacht within 24 hours established.
2015 - 45 La Croisette + events
Move into our current premises (300 sqm on the 3rd floor, view over the Palais des Festivals). Creation of an events department for the Festival, Monaco GP, Cannes Lions, MIPIM. 12 staff.
2020 - Launch of residential retainers
During Covid, launch of monthly retainer packages for second-home owners stranded abroad. This service today represents 30 % of our revenue.
2024 - ISO 9001 certification
Complete redesign of processes + ISO 9001 certification (Bureau Veritas audit, November 2024). 25 permanent staff.
Our team in 2026
Management (4 people)
- Marc Lefevre - Managing Director (15 years in Cannes, ex-Carlton, Clefs d'Or)
- Sandrine Reynaud - Deputy Director & Sommelier (ex-Hotel du Cap)
- Pierre Vasseur - Yachting Director (ex-Majestic)
- Carla Bertinetti - Events Director (ex-Hotel du Cap-Eden-Roc)
Senior account managers (8 people)
All with 5+ years of luxury experience (palace or concierge). Specialisations: Festival events, weddings, long-stay residential, yachting, real estate rental, Cannes Lions.
Junior account managers (10 people)
Profiles with hospitality diplomas + 2-5 years of hotel experience. All trilingual minimum. 18 months of internal training before progression to senior.
Field technical team (3 people)
Dedicated technicians intervening within 1-3 hours at villas for air-conditioning failures, pool issues, quick repairs. Available 7 days a week in high season.
Seasonal reinforcements (40 people)
In high season (April-September + Festival/GP): multilingual VIP hostesses, chauffeurs, event assistants, freelance personal shoppers. All briefed on our standards.
The 8 in-house operational languages
| Language | Level | Account managers |
|---|---|---|
| French | Native | 25/25 |
| English | Bilingual / C2 | 25/25 |
| Italian | Bilingual / C1-C2 | 9/25 |
| Spanish | Bilingual / C1 | 5/25 |
| German | Bilingual / C1 | 4/25 |
| Russian | Bilingual / C1-C2 | 3/25 |
| Arabic | Bilingual / C1 | 2/25 |
| Mandarin | B2 | 1/25 |
Our method in 5 phases
Phase 1 - In-depth brief (free, 1-2 hours)
Before proposing anything, we listen to you: tastes, constraints, preferences (brands, restaurants), programme, deal-breakers. This brief can last 30 minutes to 2 hours depending on complexity. Free, no commitment.
The more precise the brief, the better the result. Allow 90 minutes by video or in person. Prepare it as you would a wedding planner brief.
Phase 2 - Detailed quote within 48 hours
Quote structured line by line (typically 4-6 pages). Clean separation between our fees and partner services (at net price). Always 2-3 options per item to adjust to your budget priorities. No hidden commission, partner invoices available on request.
Phase 3 - Production (4 weeks to 6 months)
Provider contracting, personalised briefings (preferences + NDA), menu tasting if a private chef is involved, virtual or physical villa visit, welcome packs (welcome bag, schedule), 7-day and 1-day-out checks.
Phase 4 - On-the-day coordination
Single dedicated account manager, reachable 24/7 by phone, WhatsApp, email. Single point of contact for all partners: you never have to explain your file twice. For complex events: field team present on site for 12-16 hours.
Phase 5 - Debrief (within 7 days)
Phone or video call (30 minutes): what worked, what needs improvement, your preferences to be logged for future stays. Confidential client file updated to anticipate your future visits.
Our 5 contractual commitments
Standard contractual framework
- Absolute confidentiality: standard NDA signed with you + imposed on all our partners. 50,000 EUR contractual penalties.
- Pricing transparency: detailed quote, available invoices, no hidden commission. Written and binding policy.
- 24/7 availability: account manager reachable 365 days a year for the duration of the stay.
- Replacement guarantee: in the event of partner failure, immediate replacement service at our expense (within 4 hours for emergencies).
- Flexible cancellation: full refund up to 30 days before for the Festival/GP. Specific terms beyond that, always transparent.
Our geographical scope
| Area | Distance | Main activities | Field presence |
|---|---|---|---|
| Cannes city centre | 0-5 km | All services, Festival | Permanent |
| Antibes / Cap d'Antibes | 10-15 km | Sea-front villas, Eden-Roc | Daily |
| Mougins / Saint-Paul | 10-25 km | Bastides, weddings | 3-4x/week |
| Nice / Cap-Ferrat | 30-40 km | Villas, restaurants, hotels | 2-3x/week |
| Monaco | 50 km | F1 GP, casinos, jet, helicopter | On request |
| Saint-Tropez | 100 km | Yachting, Pampelonne | Seasonal |
A few key figures 2024-2025
- 487 stays orchestrated (all categories)
- 156 weddings and private events
- 312 yacht charters coordinated
- 1,247 quote requests handled
- 30 % of loyal clients (3+ stays per year)
- 4.9/5 across 215 Google reviews over 17 years
- 0 client legal proceedings in 17 years
How to contact us
Standard request
Phone 09 72 20 19 02 Monday to Saturday 9 am-7 pm, or via the web form. Reply within 2 working hours.
Urgent or VIP request
WhatsApp 06 51 48 89 57 24/7. Average reply time 30 minutes.
In-person visit
Office at 45 La Croisette open by appointment (loyal clients or qualified prospects). 3rd floor, view over the Palais des Festivals. Private reception lounges available.
Our job is not to sell luxury, it is to make sure that busy people experience their stay in Cannes without having to organise anything themselves. Luxury is only the consequence of attention to detail.
Sources & references
- RCS Cannes - Greffe du Tribunal de Commerce 2026
- Bureau Veritas audit - ISO 9001 certification - November 2024
- Internal data, Mazars financial audit 2024-2025
- Societe Internationale Les Clefs d'Or - 2026 Directory